Make your business more efficient!

Let IVR do the work for you

Use IVR to …Manage high call volumes. Reduce cost.
And improve the customer experience!

Here’s why IVR will make your business more efficient

An IVR message helps to identify and segment callers, so that they can be directed to the specific member of your staff who can best help them.

In fact an IVR means that callers’ queries can often be resolved without the cost of a staff member. In events where contact with a staff member is required, that call is then transferred to the right staff member.

Therefore, incoming calls are dealt with more efficiently. Instead of wasting time on trifling matters, your team is more productively involved in customer retention, up-selling, cross-selling and issue resolution.
As a result, customers get better service.

At the same time, your staff will find their role to be more rewarding. Which is important because good staff are hard to replace!
If you don’t yet have IVR, simply ask Telephone Audio Magic to create your recorded messages.

What is “IVR”?

IVR stands for “Interactive Voice Recording”. You’ve heard IVR many times, such as when you phone your bank or phone service provider.

Here are some typical IVR examples:

• “To speak to a loans representative, press 1”
• “Your call is next in the queue. If you are busy, however, you can arrange an automatic callback by pressing 2”
• “For customer service, press 4. To get a new quote on car insurance, press 5”

How much does an IVR cost?

Make your business more efficient. Standard IVR orders from Telephone Audio Magic are just $330 and that’s what most small to medium businesses should expect.
Unusually-long IVR recordings can range from $440-$660. That’s what a bank or very large institution should expect. In rare instances IVR recordings can cost more.

If you’ve already got IVR in place

Your staff voices might sound “ok”.
However as a business owner, you’d know that a professional voice recording will improve your business in many ways.
Get Telephone Audio Magic to create the audio recordings you need.
After all, a great quality, professional voice will make your business better to deal with. (Which naturally, helps your bottom line!)

Click here to order your IVR recordings now

How do I know if my phone system is equipped for IVR?

Ask your Telephone Service Supplier. If your system does not yet support IVR, you might like to ask for an upgrade to a system which does.

What format do I need?

Usually, IVR recordings are uploaded or entered by your Telephone Service Supplier (TSS).

Consider: Who bills you for telephone services? Simply contact that company and tell them you have ordered an IVR recording. Ask them to supply their audio format requirements for IVR.

If you’re not sure of those audio format requirements at time of ordering, don’t worry. We will request that information later, after you’ve had a chance to find out. So you can still go ahead and order.

Naturally we’ll provide your IVR Audio Recordings in the audio format your TSS requests.

Price List

Audio recordings of a series of scripted IVR prompts

• $330 for up to 10 audio “items”.*
• $110 for each extra 10 audio “items” or part thereof per order

*Example item: “Your call is next in the queue. If you are busy, however, you can arrange an automatic callback by pressing 2”

Scripting

If you need help writing the scripts for your IVR so they sound “just right”, we’ll ask for $44 for each batch of up to 10 items that you would like us to re-write, so they sound best.

(We’ll provide you with the re-scripted items for your final authorization prior to recording).

It’s easy to order an IVR and make your business more efficient. Here’s how:

1. Simply click “Order now”. Answer a few easy questions on our Online form. (Attach your own script if you like.)
2. You’ll either then be able to instantly see an accurate quote for your IVR (usually just $330) before proceeding;
3. When you’re ready, hit “Proceed”. (We’ll require a $50 deposit at that stage, by Visa/Mastercard or Paypal.)
4. We’ll provide you with a full script of your proposed IVR recording before we record your new audio.
5. As soon as you approve the script, we will record your new Audio. (It will usually be ready within 2-3 business days; at which point the remaining fee is payable.)